BIR Finance

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At BIR Solutions, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc.  We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.

We may also use your information internally to help us improve our services and help resolve any problems.

 

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

 

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements

When capturing customer data it is passed through a secure BIR server using encryption technology to ensure that your information is protected when being sent over the Internet. This also applies to information that may be collected for BIR by an agency i.e. when entering a competition, where it will also be passed through a secure server.

Additionally, all stored customer information is protected from unauthorised access through the use of secure passwords and user log ons or other security procedures.

 

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event.  However, we will do our best to ensure that they protect your information in the same way that we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to Michael Royal – michael.royal@bir.net.au.

We do not charge for receiving a request for access to personal information or for complying with a correction request.

Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Michael Royal, 1300 989 878.

Complaints

Internal Dispute Resolution

If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer at BIR Solutions, 1300 989 878 and michael.royal@bir.net.au, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.

CONTACT

  • Office: 12-16 Parker Street Williamstown VIC 3016
    Mail: 16 Junction Street Newport VIC 3015
  • Ph: 1300 989 878

LINKS

  • Our Philosophy
  • Contact Us
  • Services Policy
  • Website Privacy Policy

Services

  • Residential Property
  • Commercial Property
  • Business Lending – Working Capital & Cash Flow
  • Personal Loans
  • Personal & Property Services
  • Business & Property Services

Resources

  • Common Terms & Abbreviations
  • Useful Links
  • Business Referral Relationships
  • Financial Calculators

BIR Pty Ltd ACN 117185654, trading as BIR Finance, Credit Representative Number 517662, is authorised under Australian Credit Licence 517192 held by LM Broker Services Pty Ltd ACN 632405504

Disclaimer statement: This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances. Your full financial situation will need to be reviewed prior to acceptance of any offer or product. This page does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances. Where applicable, this page is subject to lenders terms and conditions, fees and charges and eligibility criteria apply.

If you have any compliments or concerns, please go to our Contact Us page.


    "The privacy of your personal information is important to us. By providing your personal information to Connective, you consent to be contacted by a representative of Connective from time to time for marketing purposes. We will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically. You can unsubscribe from by notifying us and we will no longer send this information to you. For Connective’s full Privacy Policy, please refer to our website."

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    Contact Us

    If you’re busy and want a broker who cares about you and your future, reach out to us. We’re available when you are!


      "The privacy of your personal information is important to us. By providing your personal information to Connective, you consent to be contacted by a representative of Connective from time to time for marketing purposes. We will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically. You can unsubscribe from by notifying us and we will no longer send this information to you. For Connective’s full Privacy Policy, please refer to our website."

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      Contact Us

      If you’re busy and want a broker who cares about you and your future, reach out to us. We’re available when you are!