BIR Finance

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We help busy people by providing clear, relevant information

Compliments and concerns

We work hard to build strong and lasting relationships with our customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
 
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.

If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.

Concerns

If for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

Please make sure you provide as much detail as possible about your complaint.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 45 days, we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party.

You can lodge your complaint with the Australian Financial Complaints Authority (AFCA).

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678(free call)

Mail: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

Get in touch with us today!

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CONTACT

  • Office: 12-16 Parker Street Williamstown VIC 3016
    Mail: 16 Junction Street Newport VIC 3015
  • Ph: 1300 989 878

LINKS

  • Our Philosophy
  • Contact Us
  • Services Policy
  • Website Privacy Policy

Services

  • Residential Property
  • Commercial Property
  • Business Lending – Working Capital & Cash Flow
  • Personal Loans
  • Personal & Property Services
  • Business & Property Services

Resources

  • Common Terms & Abbreviations
  • Useful Links
  • Business Referral Relationships
  • Financial Calculators

BIR Pty Ltd ACN 117185654, trading as BIR Finance, Credit Representative Number 517662, is authorised under Australian Credit Licence 517192 held by LM Broker Services Pty Ltd ACN 632405504

Disclaimer statement: This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances. Your full financial situation will need to be reviewed prior to acceptance of any offer or product. This page does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances. Where applicable, this page is subject to lenders terms and conditions, fees and charges and eligibility criteria apply.

If you have any compliments or concerns, please go to our Contact Us page.


    "The privacy of your personal information is important to us. By providing your personal information to Connective, you consent to be contacted by a representative of Connective from time to time for marketing purposes. We will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically. You can unsubscribe from by notifying us and we will no longer send this information to you. For Connective’s full Privacy Policy, please refer to our website."

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    Contact Us

    If you’re busy and want a broker who cares about you and your future, reach out to us. We’re available when you are!


      "The privacy of your personal information is important to us. By providing your personal information to Connective, you consent to be contacted by a representative of Connective from time to time for marketing purposes. We will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically. You can unsubscribe from by notifying us and we will no longer send this information to you. For Connective’s full Privacy Policy, please refer to our website."

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      Contact Us

      If you’re busy and want a broker who cares about you and your future, reach out to us. We’re available when you are!