Yes

No

Maybe

Don’t Know

Does your business have enough exceptional people to make sure you achieve your strategic objectives and goals?

When your business hires someone, are you confident that your hiring team has left no stone unturned in making sure they have selected the right person for the job?

Does your business have the right strategies to keep your good people?

Would you say you never lose good staff unexpectedly?

Would you describe all your managers as ‘good leaders of people’?

Would you describe your managers as being ‘good at delegating, communicating, leading and developing their team as well as developing themselves’?

Would the direct reports to your managers describe their managers as being ‘good at delegating, communicating, leading and developing their team as well as developing themselves’?

Are you able to determine whether your managers have improved in all of these areas over the past 12 months?

Does each member of your sales team achieve above average results against their targets?

Is your customer service culture and your ethical standards understood by all staff in your business?

Would all your staff members who interact with customers be able to describe your customer service culture accurately?

Do you have skills training in place to support a mentoring program for your management team?

Is your website attracting candidates for both open positions and potential open positions?

When you are recruiting, does your system allow you to easily see where each candidate is up to in the recruiting process?

Would you say your recruiting process is handled quickly and efficiently from beginning to end?

Would unsuccessful as well as successful candidates feel they have been treated well by your recruiting managers, including receiving timely and courteous communication throughout the process?

Do you know which members of your team are likely to be the most successful at moving into a more senior role in your business should the need arise?

When you employ someone, are you confident that your contract of employment covers you for all areas of employee risk?

When you need to provide a warning or dismiss an employee, are you confident that your systems protect your business from claims of unfair treatment and unfair dismissal?

Does your organisational chart and your job positions, job descriptions and Key Performance Indicators (KPIs) cover all areas of your business?

Would each staff member know their job description, job responsibilities and the KPIs they need to reach?

Do the KPIs for your staff tie into their job descriptions and responsibilities?

Do you perform regular evaluations of your staff?

Do these evaluations reflect the KPIs and job responsibilities for each position?

Total Score